TERMS & CONDITIONS

1. Introduction

This page (together with any documents referred to on it) sets out the terms and conditions on which we supply the goods listed on our Website and or offered for sale in other medium. Please read these terms and conditions carefully before ordering any goods from the us. You should understand that by ordering any of our goods you agree to be bound by these terms and conditions.

Each time you make a purchase from the Heritage Inlay Design Limited, you will need to indicate your acceptance of these terms by clicking on the button marked "I Accept" during the checkout process. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any goods from our company.

2. Our contact details

If you have any questions regarding us, the Website, our goods or an order that you have placed, please contact us by: (a) e-mailing us at sales@heritageinlay.com; (b) calling us on +44 (0) 1273 506080 (c) by faxing us on +44 (0) 1273 506080

3. Changes to these terms and conditions

The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering goods in case there are any changes. Any changes will be effective immediately upon posting to the Website. Your continued access, browsing, purchasing or other use of the Website constitutes your agreement to all such terms and conditions.

4. Your status

By placing your order through our Website, by mail, in person, by telephone or via email or fax, you warrant that:
you take full responsibility by clearly supplying all the specific information relevant to your order, whether this be a bespoke order or goods from our web site and or library.

5. Our contract

All orders are subject to acceptance by us and availability of the requested item(s). After placing an order you will receive an email from us acknowledging that we have received your order. The email will state the item(s) you have ordered, the cost (excluding VAT) and if possible any postage and packaging costs), approximate delivery time and invoice details.

If your order has been unsuccessful, you will be made aware of the reason why and possible explanations. Please note that this acknowledgment email does not mean that your order has been accepted - your order constitutes an offer to us to purchase goods. All orders are subject to acceptance by us and we will confirm such acceptance by sending you an email confirming that we have accepted your order. (the "Contract") will only be formed when we send you the acceptance of order email.

If we confirm to you that some but not all item(s) that you have ordered have been dispatched, those item(s) that have not been dispatched will not form part of the Contract. In the event of any change, such as a change in price or expected delivery date, we shall try to endeavour to inform you and you shall at that point have the right to either: (a) accept such change (in which case your email reply will represent a new offer which we will accept as a “new contract“; or (b) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).

We understand that by placing an order you are accepting the following terms and conditions.

Order payment
We have made every effort to present our service in the most understandable way to allow for easy choice and ordering. Your order will not be released for delivery until payment has been processed.

Cards are accepted via Paypal

We accept Prepayment by cheque against Proforma Invoice , and will await cheque clearance before despatch

BACS/Bank Transfer: Sort Code 20 12 75 Account 90363294.

Cash sent by registered mail only or in person

 

Prices
All prices quoted exclude UK VAT which will be added at the current rate, and delivery.

GENERAL

a. All orders are accepted and all contracts are made subject to the following “Terms and Conditions” provided that any special conditions of the Company in any quotation or contract shall prevail to the extent that they are inconsistent with the following “Terms and Conditions”.

b. A quotation of the Company does not constitute an offer by the Company to sell or supply goods and every acceptance of any quotation of the Company and every order by the Buyer is and shall be deemed to be an offer by the Buyer to the Company and does not and shall not bind the Company unless and the Company gives its written acknowledgement of the order. If the Company's “Terms and Conditions” (whether special or general) are at or appear to be at variance or inconsistent with any conditions of the Buyer then the Company's “Terms and Conditions” shall and shall be deemed to

prevail and be effective.

c. No variation or purported variation of a term of this or any contract shall bind the Company unless first agreed in writing and signed by the President of the Company. After an order has been acknowledged by the Company the Buyer may not cancel the order or any part thereof without the prior written consent of the Company. The Company shall be entitled to invoice the Buyer for all and any loss occasioned by labour costs, including dialogue, text and or all communication, design and artwork, insurance cost, transport cost, Customs taxes and Customs fees, im- & export taxes, and exclusive of all other applicable costs which are customer responsibility only.

6. Delivery of goods

Any dates or periods for the delivery of the Goods or any of them are best estimates and approximate only. Whilst the Company will where possible attempt to comply with such dates or periods any such dates or periods shall not take effect as a term of the contract or constitute an obligation binding on the Company and in any event but without prejudice to the foregoing time shall not be of the essence for such delivery.

7. Returns/Complaints

Damaged goods
In the unlikely events of goods being received, which appear obviously, damaged in transit. Especially where the packaging may be crushed. Please ask the recipient, either not to accept the parcel or to sign for it as "Damaged, unchecked" or "Damaged, unexamined". If this situation does occur.
Please contact us immediately on info@heritageinlay.com
or telephone on: +44 (0) 1273 506080

Complaint Procedures
We pride ourselves on receiving a minimal level of complaints in relation to the high volume of orders we handle. It is very important to us to offer a full and integrated service. This, today, involves a strong and determined effort to deal with any complaints as soon as possible.

It is understood that, as our service works on a working day, delivery principle, we may have some delays in resolving certain problems. These would depend upon the time of day when the problem is being investigated.

It is most important that any problem that occurs with any order placed through this service is reported to us by email info@heritageinlay.com or by telephone on: +44 (0) 1273 506080, at the very earliest opportunity to allow our customer services team to respond as fast as possible.

We will give every attention to any problems with your order and contact you as soon as the relevant information is at hand. We can sometimes experience delays, whilst waiting for information from our delivery service.

It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.

8. Risk and title

The goods will be at your own risk from the time of delivery.

Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges, duties and taxes etc.

9. Price and payment

We aim to ensure that the pricing of goods, weather it be on our website or any bespoke items, are correct at all times. However, the Website may not always accurately reflect the correct details at the moment at which you place your order. We cannot confirm the price of an item until your order is accepted via the confirmation of order email and we reserve the right to change prices without prior notice at any time prior to dispatch.

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All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card refuses to authorise payment to us, your order will not be accepted and we will not be liable for any delay or non-delivery.

10. Export

If you order goods for delivery outside the UK, you will be responsible for obtaining all necessary licences and complying with all applicable legislation and regulations governing the export of goods from the UK and the importation into the country of destination. You will also be responsible for the payment of all applicable import duties and taxes. Please contact your local customs office for further information before placing an order.

11. Returns

Faulty item(s) - You have the right to return faulty items within a reasonable period of time after delivery we feel this being 7 days. If you wish to return an item because you think it is faulty you must inform us in writing by sending an email to deb@heritageinlay.com (the email must contain reasons or a reason why and the fact that you wish to return an item because you think it is faulty). You must also return the item to the returns address set out below. Please note that we reserve the right to send back any items to you that have been returned to us after 7 days unless it is faulty.

You must also return the item in question to the returns address set out below.

Our returns address is: The Old Coachhouse, 1a Hollingbury Road, Brighton, East Sussex, BN1 7JB, England.

Your statutory rights as a consumer are not affected. For more information about your statutory rights, please visit the Office of Fair Trading's Consumer Direct website at:

All or any part of any faulty goods or workmanship will be replaced if it deemed to be the fault of the company (Heritage Inlay Design Ltd). This will be verified in writing to you.

12. Refunds

When you return goods to us for any other reason (for instance, because you claim that the goods are faulty or because you have been sent an incorrect item), we will examine the returned goods and, where applicable, will notify you of your replacement via e-mail within a reasonable period of time.

13. Access to and use of the Website

We are the owner or the licensee of all intellectual property rights in the Website, the material on the Website (including all text, data, databases, graphics, layout, logos, images, audio material, clips, films or other moving images, algorithms, item details and/or software published or otherwise made available on the Website from time to time) and the trade marks displayed on the Website.

Subject to these terms and conditions, we grant you a limited, temporary, revocable, and non-exclusive licence to access, browse and use the Website for your personal and non commercial use only. Where specified on the relevant part of the Website, the licence granted in these terms and conditions may be limited to a particular period of time and/or may be subject to additional terms and conditions.

Except as set out in the limited licence above (or as required under any applicable law), no part of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent. In particular, you are not permitted to republish any part of the Website on another website, in any other medium (print, electronic or otherwise) or as part of any commercial service without our prior written permission. All the intellectual property rights referred to above remain owned by us or our relevant licensor.

14. Acceptable use of the Website

While accessing, browsing and/or using the Website you must:
(a) comply with all applicable laws, regulations and codes of practice;
(b) not impersonate another person or use a false name or email address;
(c) not collect or store personal information regarding other users (unless expressly authorised to do so);
(d) not solicit funds, advertisers or sponsors;
(e) not deep-link to and/or frame or use framing techniques to enclose the Website, or any part of the Website, without our prior written consent;
(f) not modify, or attempt to modify, all or any part of the content on the Website;
(g) not gain or attempt to gain unauthorised access to the Website, the server on which the Website is stored or any third party server, computer or database connected to the Website;
(h) not post, transmit, submit, refer to, make available or link to or from any material which (in our sole opinion):
(i) is untrue, fraudulent, inaccurate or incomplete; and/or
(ii) is obscene, threatening, racist, anti-semetic, menacing, offensive, defamatory, abusive, causes annoyance, inconvenience or needless anxiety, is in breach of confidence, in breach of any intellectual property right (including, without limitation, copyright) or otherwise is in breach of or violates any applicable law or regulation or code, and/or
(iii) disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via the Website; and/or
(iv) which contains any virus or other harmful code, or which may otherwise impair or harm the Website or our computer systems or any third party computer system.

15. Disclaimer

Neither we nor any of our data providers or affiliates gives any warranty or guarantee: (a) relating to the availability of the Website; (b) that the Website and/or our operation of it, the content or the server that makes the Website available, are error or virus free or free of other harmful components; or (c) that your use of the Website will be uninterrupted.

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our Website.

16. Limitation of liability

We will not be responsible for any direct, indirect or consequential loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) you may lose by using our services and or when using the Website or when a Contract was formed.

17. Force majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events or circumstances outside our reasonable control.

19. General

If the whole or any part of any provision of these terms and conditions is or becomes invalid, void or unenforceable for any reason, the same shall, to the extent required, be severed from these terms and conditions and rendered ineffective so far as is possible without modifying the remaining provisions of these terms and conditions and shall in no way affect the validity or enforceability of any other provisions.

These terms and conditions supersede all prior agreements, arrangements and understandings between you and us concerning the Website and/or any Contract and constitute the entire agreement between you and us in respect of the access, browsing and use of the Website as well as the purchase of items made via the Website.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or been implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

No waiver by us of any breach of these terms and conditions shall constitute a waiver of any other prior or subsequent breach and we shall not be affected by any delay, failure or omission to enforce or express forbearance granted in respect of any of your obligations.

These terms and conditions are not intended to create and shall not create any rights, entitlements, claims or benefits enforceable by any third party by virtue of the Contracts (Rights of Third Parties) Act 1999.

The Contract between you and us is binding on you and your respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

20. Governing law and jurisdiction

These terms and conditions, your use of the Website and/or any Contract shall be governed by and construed in accordance with English law and the English courts shall have non-exclusive jurisdiction over any dispute which may arise.